Comment by jdmichal

> So you can login in to the website with your original password, the keypad mapping of that password, or any text password that maps to the same keypad digit mapping, and they all work.

I'd have to see this to believe it. I would hope that they would at least store it as two separate entries, and only use the phone one during the phone process. And the person on the phone will likely still ask you some less-sensitive verification questions.