Comment by kiloreux
10 years ago
My experience with Github support is terrible, if not one of the worst, I once had an issue and contacted their support and it took them 1 month to respond to me (literally) I was really surprised by that.
10 years ago
My experience with Github support is terrible, if not one of the worst, I once had an issue and contacted their support and it took them 1 month to respond to me (literally) I was really surprised by that.
I had the opposite experience. I am on the free student plan for private repos. It has to be renewed annually. It wasn't clear to my how to do so. I asked, and Scott from Github support contacted me in under a minute and sorted it out. I was very impressed.
I contacted them dozens of times in 4 years and never had to wait more than a day. I guess you’ve been unlucky that time.