Comment by frabbit

I thought the writing style was pretty clear at conveying the disturbing, unsettling nature of an experience like this. I don't think it was miscommunication though: it was an exercise of the arbitrary power held by bureaucrats. Every day it is exercised, sometimes in a reasonable way, sometimes not. We usually only hear about it when it's one of "us" getting shafted.

If it's Group 4 Security strangling a black man on a deportation flight, you might get to hear about it... and then forget a couple of years later.

I thought the article was good at asking us all to think about how much power we want to invest in a bureaucracy. They always want more: https://www.youtube.com/watch?v=6_3dDNPwJTU