Comment by mikeash
9 years ago
Usually that sort of request is made in tech support not because the action is more useful, but because users are clueless or will outright lie about power cycling. Asking something unusual like this gives you better odds that they will actually do it, rather than, say, power cycling their monitor, or pretending to power cycle because they're terminally lazy.
Of course. But apparently once in N times it does something.
Right. I didn't mean to imply it would always be useless, just explain why someone who works tech support might not follow their own troubleshooting steps to the letter in this case.