Comment by brown9-2
16 years ago
To be fair, Google did the same thing in the same time frame with the Nexus One, minus the ad budget.
Sometimes disrupting existing markets and paradigms takes time, patience, and several iterations.
(I'm still disappointed at how quickly they stopped the direct-sale idea with the Nexus One)
The biggest problem with selling the Nexus One direct was support. Carriers didn't want to support a phone that hadn't branded and Google couldn't accept that people don't want to ask a community message board and wait a few days for a reply when their phone doesn't work.
The community message board support model doesn't work for google. My current peeve is this god-awful bug thread for adding an additional account to an Android phone: