Comment by M_Bakhtiari

>When everyone can type

I've spent some time as a troubleshooter of sorts in academia, and I can say that no, not everyone can type. Some are barely literate, especially when they have to use English rather than their native tongue.

Besides, secretaries do more than type. Online booking services have to a large extent replaced travel agents, but they are really just dumb shells on top of the travel agent's consoles, and consumes the user's time and attention.

As long as we don't have general AI computerising all but the most trivial tasks are going to be terrible to work with and waste a lot of time, especially when you have some kind of edge case and have to fight some business rules set up by some out of touch bean counter somewhere.