Comment by Bartweiss

Every so often, I see a 'brilliant' claim like "99% of what IT does is routine, so it should be outsourced or even automated!"

The percentage is debatable, but the more important issue is what that 1% looks like. Because it's definitely not 1% of their value, it's the high-stakes stuff that needs a context-aware human to apply a fix or good decision in place of whatever The Machine is trying to do.

(And if you're going to keep experts on full time to handle the occasional 1% case, there's no longer much reason to outsource everything else.)