Comment by pc

I’m sorry to hear you’ve encountered some issues. Rest assured that core improvement remains our primary focus. On support, our metrics (primarily, responsiveness and customer satisfaction) show substantial improvement over the past two years — and we actually just launched free, 24x7 phone and chat support for all Stripe businesses. https://stripe.com/blog/phone-and-chat-support

For whatever reason, those stories don’t get upvoted as much on HN :-).