Comment by sonnyblarney
7 years ago
UX centric design is the future, companies need to understand that. Particularly buyers who are making decisions of of 'feature checklists'.
7 years ago
UX centric design is the future, companies need to understand that. Particularly buyers who are making decisions of of 'feature checklists'.
This is only possible when the customer isn't completely disconnected from the user, there is real competition, and that competition is based on the product itself... Not the contract to buy/develop said product.
These reasons are also why so much defense-industry software is also a completely unusable mess. (that's an industry I used to work in) The software is written to satisfy a requirements checklist, nothing more, nothing less.
I worked in defence as well, and the requirements are not just a 'checklist'.
You're talking about safety, consistency. Lives - and geopoltical situations are at stake.
Do you know what it means if a guided missile goes wayward and crosses international borders?
Or the rescue helicoptor's GPS is unreliable?
Totally agree it's bogged down in bureaucracy ...
But those requirements are real.
You want complicated: work in 'manned space flight' probably the highest safety tolerances of anything. My god I don't even know how we get someone in space these days.
We use the Russian system because it's old school, probably less complicated and reliable.
Ethnographic analysis is becoming more common. E.g. throw a user in front of 5 different systems and do the same task.
What is the actual experience? Error rate? How long did it actually take?
Number of clicks doesn’t matter: that’s the equivalent of buying art by the pound.