Comment by stewbrew

    The doctor would evaluate if it was better, and always said "thanks, that fixed it". 

The doctor probably also thought: OMG another one of these clueless bastards who think I'm stupid and don't know how to fix the simplest problem. I'll try again tomorrow. Let's hope they'll send me somebody else.

IT users vs IT support is an interesting line of conflict full of mutual misunderstandings and wrong attributions.