Comment by CobrastanJorji
7 years ago
I slightly disagree. The item was sold by Proctor and Gamble. They got the money I paid, and I got a product back. Proctor and Gamble happened to use a third party for fulfillment and as a marketplace for handling the sale, and they are to blame for choosing a fulfillment company which may occasionally send me fake products that Proctor and Gamble didn't make.
We should fault the sellers for using Amazon in the first place.
That is bizarre dream logic. Amazon is the one commingling inventory. P&G are sending legitimate product.
I would never purchase anything from amazon other than books, personally. Too much of a chance you’re going to get counterfeits or faulty merchandise.
You're not wrong, but why does the seller get a pass? If I get a catalog in the mail labeled "Bob's Swimsuits for Portly Gentlemen," and I call the 800 number and order one, and instead I get an angry bobcat, my beef is with the folks at Bob's Swimsuits.
The fault may be with the company Bob hired to manufacture swimsuits, or maybe the shipping company for confusing boxes, or maybe Bob's catalog contractor got some model numbers switched around, but I'm just the customer. None of that stuff is visible to me, and I have no control over it. If the catalog company or the fulfillment company or the manufacturer part of the pipeline is known to occasionally produce bobcats, it's Bob's job to fix it.
Yes, this is Amazon's fuckup, but it's not the customer's job to conduct the postmortem. The customer has the privilege of blaming the entity they do business with.
I stopped buying books from amazon after getting few "new" books visibly used. Scribbled notes or giant greasy hand mark etc. If I need to drop off book for return anyway then I can make as well trip to normal bookstore (learned about very nice local one).
If Amazon instead sends a counterfeit product from someone other than P&G when I buy a product that is advertised as sold by P&G, the should be fraud, if it isn't already.
They need to show you who you're buying from if they aren't going to accept liability for selling it.