Comment by CobrastanJorji

You're not wrong, but why does the seller get a pass? If I get a catalog in the mail labeled "Bob's Swimsuits for Portly Gentlemen," and I call the 800 number and order one, and instead I get an angry bobcat, my beef is with the folks at Bob's Swimsuits.

The fault may be with the company Bob hired to manufacture swimsuits, or maybe the shipping company for confusing boxes, or maybe Bob's catalog contractor got some model numbers switched around, but I'm just the customer. None of that stuff is visible to me, and I have no control over it. If the catalog company or the fulfillment company or the manufacturer part of the pipeline is known to occasionally produce bobcats, it's Bob's job to fix it.

Yes, this is Amazon's fuckup, but it's not the customer's job to conduct the postmortem. The customer has the privilege of blaming the entity they do business with.