Comment by FeepingCreature
7 years ago
Nah, it's signaling. Being nice, to the angry person, undermined the social cohesion of the people asking for change from the company and marked the person being nice as a potential weak link that the company could placate to divide and conquer the opposition.
That's pretty much it. They wanted a mob.
Not getting a mob means everyone goes home, bored, probably alone, and doesn't get to participate in making changes.