Comment by username90

And when you are listening to someone, you control the other. In a dialogue, both parts has to do a bit of both.

Getting offended is basically never a good thing because it stops you from hearing their message. Similarly offending others is basically never a good thing because it stops them from hearing your message. So the best way to communicate is to be liberal with what you accept and strict with what you send out. Also called the robustness principle.

https://en.wikipedia.org/wiki/Robustness_principle