That really says a lot. I've seen plenty of companies who would have to tell you tough luck, no exceptions if you have a device which is "accidentally" on like a stolen blacklist (take iCloud activation lock for example), since if they have the ability to ever bend the rules, it'll be exploited by thieves -- but the funny part here is that 100% of the devices in "recycled" status are just there because Sonos gave someone a coupon, so the only "reason" for a zero-tolerance policy against reactivation in any circumstances is revenue protection.
They've refused to remove people from the blacklist who have accidentally put the devices into recycle mode
That really says a lot. I've seen plenty of companies who would have to tell you tough luck, no exceptions if you have a device which is "accidentally" on like a stolen blacklist (take iCloud activation lock for example), since if they have the ability to ever bend the rules, it'll be exploited by thieves -- but the funny part here is that 100% of the devices in "recycled" status are just there because Sonos gave someone a coupon, so the only "reason" for a zero-tolerance policy against reactivation in any circumstances is revenue protection.
Disgusting.