Comment by Godel_unicode

6 years ago

They are literally doing exactly that. You can take your old speaker into a Sonos store or ship it (on Sonos dime) back to them. They then refurbish and resell, and you get a discount.

This story is at best lazy reporting with many facts left out or unresearched.

https://www.sonos.com/en-us/shop/certified-refurbished

https://www.sonos.com/en-us/tradeup

4 comments

Godel_unicode

Reply
ladon86  6 years ago

I already replied to your other comment but in the interest of correcting this misinformation, you can neither ship your bricked device to Sonos nor bring it into a Sonos store.

https://twitter.com/sonossupport/status/1179459927624036357?...

https://twitter.com/sonossupport/status/1198204183335309313?...

https://twitter.com/sonossupport/status/1196142002406133761?...

  • hyperman1  6 years ago

    In Belgium, any electronics vendor has 'aanvaardingsplicht', the duty to accept your old device when selling you a new one. So sonos shops here have to accept them. In fact, you can bring in your old 20kg tube radio and claim your new sonos is replacing it.