Comment by hkh28
6 years ago
It appears they can, but choose not to. This way they can ensure that less used units are available on the market, forcing people to buy a new unit instead.
6 years ago
It appears they can, but choose not to. This way they can ensure that less used units are available on the market, forcing people to buy a new unit instead.
In the thread it was explained how support agents would refuse to do it remotely for a customer's device, but what I'm saying is that Sonos probably retains the ability for themselves to refurbish and resell the units when they are physically returned to Sonos.
They encourage you to recycle it yourself rather than send it back to them. From their support page: https://support.sonos.com/s/article/3573
“Once your Sonos product has been deactivated, you can safely recycle it by bringing it to your local e-waste recycling center. You can also send your deactivated Sonos product back to us and we’ll handle the recycling.”