Comment by bluesign
6 years ago
"unless they paid for this add-on we made no guarantees about the permanence of their data in the event of a storage problem"
To be honest this is not a good way to do hosting business. If you provide a service called "Simple Hosting", putting backup requirement on customer (when it is your fault) is pretty unfair.
PS: I think price of the product shouldn't effect minimum requirements.
> putting backup requirement on customer (when it is your fault) is pretty unfair.
Then they need to pay more for their "Simple" hosting.
> I think price of the product shouldn't effect minimum requirements.
See above. Sigh.
To be honest your approach looks like:
- Some airline is selling plane ticket and insurance on website. (insurance covers change of plans, rebooking etc, and even if you don't fly that flight, they are booking you another one same day)
- Then when a flight got canceled, telling customers "we rarely cancel flights, please use your insurance. (you should have bought insurance)"
PS: Simple hosting [0] I am referring seems like managed hosting.
[0] https://docs.gandi.net/en/simple_hosting/index.html
That is how it works in real life, you buy additional travel insurance to cover the things that the airline isn't contractually or legally obliged to cover themselves. You just made my point.
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