Quite easy to do once you realize you can, adjust the mindset and have some practice. There probably is a lot of garbage in your spam folder - do you take it seriously?
I used to do tech support and some people (not too many) wrote right out rude or nonsensical (like concluding I hate their religion just from the fact our service failed to suit their specific needs). I would just answer such sort of robotically (if their message contained a question which made any logical sense) or ignore them (despite I generally am extremely compassionate and always do my best to help).
Have you ever looked at a glass of a window rather than at an object behind it? Just don't focus on the idea there is a person hating you (there are much more people loving you, by the way, even if they don't write you), instead focus on the fact you are viewing a string which only contains garbage data.
Go to an anonymous image board and look at people writing things which would be unimaginable to see here. Write some yourself perhaps. That can make a nice practice quickly.
As someone who also "graduated" through the trenches of tech-support, I think you underestimate how much that job hardened you and made you able to evaluate this sort of situations in a more detached way. The ability to calm down, bypass a human, and get to the root of a problem standing behind such human, is a skill that few people develop outside of such jobs. Even in healthcare, where "troubleshooting" agitated people is an almost daily occurrence, not everyone learns to cope.
Perhaps. And that's what, in my opinion, people should actively engage in learning.
Perhaps somebody should build a chat-bot which would insult you in various ways and you are to just look at that and respond calmly (while being mindful of your feelings and avoiding feeling bad). That might suit for a risk-free exercise. And as I have mentioned, anonymous image boards are a useful experience too.
BTW I've seen a number of movies about the military where a sergeant would shower the recruits with humiliating insults - perhaps that's the purpose of the act.
Whatever, I can recommend "the fourth way" book by Peter D. Ouspensky to whoever feels interested in developing their capacity to deal with negative emotions rationally and doesn't mind a humble bit of mystical speaking (there is some + it is not really scientific as a whole yet I find it quite rational and, well, amazing). It has helped me a lot.
Quite easy to do once you realize you can, adjust the mindset and have some practice. There probably is a lot of garbage in your spam folder - do you take it seriously?
I used to do tech support and some people (not too many) wrote right out rude or nonsensical (like concluding I hate their religion just from the fact our service failed to suit their specific needs). I would just answer such sort of robotically (if their message contained a question which made any logical sense) or ignore them (despite I generally am extremely compassionate and always do my best to help).
Have you ever looked at a glass of a window rather than at an object behind it? Just don't focus on the idea there is a person hating you (there are much more people loving you, by the way, even if they don't write you), instead focus on the fact you are viewing a string which only contains garbage data.
Go to an anonymous image board and look at people writing things which would be unimaginable to see here. Write some yourself perhaps. That can make a nice practice quickly.
> I used to do tech support
As someone who also "graduated" through the trenches of tech-support, I think you underestimate how much that job hardened you and made you able to evaluate this sort of situations in a more detached way. The ability to calm down, bypass a human, and get to the root of a problem standing behind such human, is a skill that few people develop outside of such jobs. Even in healthcare, where "troubleshooting" agitated people is an almost daily occurrence, not everyone learns to cope.
Perhaps. And that's what, in my opinion, people should actively engage in learning.
Perhaps somebody should build a chat-bot which would insult you in various ways and you are to just look at that and respond calmly (while being mindful of your feelings and avoiding feeling bad). That might suit for a risk-free exercise. And as I have mentioned, anonymous image boards are a useful experience too.
BTW I've seen a number of movies about the military where a sergeant would shower the recruits with humiliating insults - perhaps that's the purpose of the act.
Whatever, I can recommend "the fourth way" book by Peter D. Ouspensky to whoever feels interested in developing their capacity to deal with negative emotions rationally and doesn't mind a humble bit of mystical speaking (there is some + it is not really scientific as a whole yet I find it quite rational and, well, amazing). It has helped me a lot.
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