Comment by astura
6 years ago
At that point door dash still thinks the pizza will cost much less, so if it's only the total the customer paid that's authorized, then how does the full cost of the order get paid?
6 years ago
At that point door dash still thinks the pizza will cost much less, so if it's only the total the customer paid that's authorized, then how does the full cost of the order get paid?
In the article it makes clear that doordash calls the restaurant from their call center to make the order and gets the correct total verbally. Ostensibly this is what gets loaded to the delivery worker’s card.
Since this was part of a “demand test” door dash is more interested in capturing a large number of orders than per order profitability. Once their digital marketing muscle has doordash originating 10%+ of orders to the restaurant they have the leverage to negotiate a per order fee from the restaurant along with an agreement to force the restaurant to manage their prices on door dash, shifting liability to the restaurant for incorrect pricing online.
> Once their digital marketing muscle has doordash originating 10%+ of orders to the restaurant they have the leverage
How would they know what percentage of orders isc coming through them?
The amount is calculated off of what DD thinks, not based on what the restaurant charges.
Yes, this causes a significant amount of driver support issues where they have to live chat in because their red card is declining.
The driver is instructed to not give the restaurant receipt to the diner.