Comment by yedava
6 years ago
It is indeed a perk for an introvert like me, but having to chose between empathy for another human and my discomfort, I prefer the former.
Yes, it will cause me anxiety to talk to someone, and go pickup an order. But if I was to avoid that and use an app, I'd be dipping my hand into their pockets and stealing money for a middleman. So I end up calling my preferred restaurant and picking it up myself.
I also struggle with phone calls (or even ordering in house). Apart from the empathy side that you mention my reasoning is also that confronting the anxiety and getting used to it is the only way to manage it.
I rather face the discomfort from time to time and learn to handle it than being paralised in situations when there's no other way and you can't avoid it.
But are you stealing money for a middleman? From what I can tell, the delivery is paid from a mix of an extra fee for the customer and some cash from investors, not from the restaurants.