Comment by ojnabieoot

I agree that is unclear for an introduction, and that the article could have been written better. The “pile-of-files” they are referencing isn’t a filesystem of arbitrary and unstructured binary data stored for humans to look at later (like your Helpdesk attachments), but rather structured and specific data for an application to read in a well-defined manner.

Your Helpdesk example used SQLServer problematically because a SQL database shouldn’t be used as an arbitrary file store. But if you know what the file structure is and have a reasonable grasp for how it might scale (that each binary blob is small, that each user only adds one row to the database, etc), there are huge advantages to “a SQLite table with lots of binary and text columns” versus “a folder with lots of binary and text files.” And if those text files are just small key-value pairs then maybe they should also go in SQLite.