Comment by shalmanese

Switch your payment method to PayPal and then cancel from the PayPal side. I got burnt by trying to cancel the NYT a few years ago so I made sure not to give them any of my financial details this time around.

I decided to cancel last month due to the Tom Cotton Op-Ed and couldn't figure out an easy way to do it on-site so I just cancelled from the PayPal end. On a lark, I decided to try and cancel from the NYT end as well just to see how difficult it would be. I connected to the live chat and finally got connected to a representative after TWENTY FIVE HOURS on hold and was given 20 minutes to respond before being cut off.