Comment by zdragnar

My last employer (a business to business company) exclusively went down the web app route, with some minimal PWA features, because their clients genuinely preferred not having to go through the app store to install it on their (often personal) phones. Whether they bookmarked the website or "installed" it to their home screen or only used it from their laptop / desktop was entirely up to them, and they never had to deal with the app upgrade hassle.

Tastes vary, I suppose.