Comment by btreecat

5 years ago

My small startup company went with Zoho office at first because of the price. But the features is what has us looking to stay for a while.

One thing I would love to see is the addition of wildcard addresses like the way google has and microsoft added (user+site_string@domain.com).

Thanks for your hard work on a great product!

3 comments

btreecat

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aidos  5 years ago

The Zoho ecosystem is this weird place where you can find almost everything, virtually for free. If you’ve never looked before, check it out - it’s expansive.

Frustratingly though, there are so many features heaped in that there is no cohesion. Things are frequently buggy, unreliable and disjointed. I’d almost be able to forgive it but unfortunately the support is really terrible too.

I assessed a lot of crm software and each one I kept finding things they didn’t have that zoho had but for the reasons above we ultimately chose something else. Which is a shame, because I would pay them a lot more than they ask, for them to just be a little better.

  • steve19  5 years ago

    > Things are frequently buggy, unreliable and disjointed. I’d almost be able to forgive it but unfortunately the support is really terrible too.

    This is my experience. After years of paying for the service, for multiple users, using tools that seemed to have been forgotten by the dev team, my credit card failed to process one month.

    Support was not interested in helping me. Not at all. Ended up having to move my team's workflow off Zoho. I had been begging them to bill my card, but they just kept sending me generic emails asking me to try again. Phone support was even less helpful.