Comment by mtgx

Using an AI to automate banning is not an excuse for not being able to quickly redress the problem for a multi-billion dollar company such as Google.

In fact, it should probably be illegal for companies to automatically ban any of their users/customers with AI/algorithms without being able to respond to said complaints within 24h.

Bottom line is that Google should have better customer support, because it's not like they can't afford it.

The only reason they don't have good support is because they are a monopoly and monopolies don't care about the repercussions to any individual customer unless something is illegal.