Comment by mschuster91
5 years ago
> Is there really no way for a user to get in touch with a human agent?
File for a C&D and then, if that does not help, a court-issued injunction order ("Abmahnung" followed by "Antrag auf Erlass einer einstweiligen Verfügung"), if you're German. This works somewhat reasonable for Twitter, Facebook and Google.
I’m an Indian staying in US, but probably not for long. Given how many of us are there, I don’t think Google India would have the capacity or care to hear our pleas. The only way to force them to build something useful is through government interference but I hardly feel that Indian government would do so.
You would need legal standing. A free account isn't your property.
Even for a free account, there is a contract in place between you and Twitter, which Twitter can't unilaterally terminate without reason, especially if the "code of conduct" collides with the right of free speech (https://www.ratgeberrecht.eu/internetrecht-aktuell/meinungsf...)
In Europe, GDPR has provisions about algorithmic decision-making, including a "Right to explanation":
https://turkishlawblog.com/read/article/221/algorithms-meet-...
I look forward to this getting used against Google and everyone else banning customers without explanation and/or recourse.
Property might be the wrong word here. I suspect that you do have a contract of sorts with any company with whom you have a free account. The consideration is sharing your data in exchange for the account.