Comment by Uberphallus
5 years ago
I'm the first one to jump onto the Google-hating train, but Google is literally throwing engineers at us for free so ours are ready to migrate large workloads off from our platform onto GCP.
It also helps that we're one of the largest telcos.
Google has humans, but only for contracts big enough.
Have worked on a big, high impact Northern Europe GCP customer.
Support was hit and miss:
- once 2 actual engineers, onsite, recreating problems
- another time: some hapless, bottom of the barrel support technicians who must have been following a script similar to the old "have you turned on and off your modem"-scripts from early internet days. No clue whatsover.
- another time, some brass tuning in, promising a fix in next rollout. Didn't happen.
Google has humans, but not for humans.