Comment by a1o
5 years ago
Microsoft and IBM are also companies with a lot more humans available. I have solved lots of things with phonecalls be business or as a customer. You need to be really big to get humans on Google side.
5 years ago
Microsoft and IBM are also companies with a lot more humans available. I have solved lots of things with phonecalls be business or as a customer. You need to be really big to get humans on Google side.
And it absolutely bites them in the ass. Google's awful reputation at the enterprise level is probably why GCP is struggling to make it among that sector.
It's in Google's culture, too. A few years ago when I was learning GCP for a role and wanted to know if they had an AWS Firehose equivalent, I asked on their Slack and the response I got from a GCP rep was "just make a process in Dataflow." Doing that would have cost far, far more than Firehose costs, not to mention the dev/troubleshooting time.
What did you expect the response to be. Should they have said, "No we don't have that, you should probably just use AWS"?
They didn't have exactly what you wanted so provided a workaround that would solve the problem.
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They are becoming the AT&T Wireless of Cloud providers.
If you have no problems, it's fine. The first time you need to call customer support, you start wondering if TMobile or somebody else would be a better provider.
> They are becoming the AT&T Wireless of Cloud providers.
On that note - I have AT&T. I'm fine with AT&T, except that group MMS / messaging is broken with non-iPhone users. I've tried calling support, walking into a store, and now - simply given up. I tried two other carriers a few years ago, and had far worse problems, so I just suck it up and call people when we have to communicate. At least that part works.
You sum it up well.
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What an excellent analogy.
Google is AT&T: technically great, but customer support is intentionally and aggressively incompetent.
AWS is Verizon: technically good with some weird rough edges and legacy stuff, but customer support will bend over backwards for you.
Does that mean Azure is T-mobile? I have little experience with either.
Yeah, the clients are different - Microsoft and IBM target enterprise clients and they know that if a client can't reach someone on the phone, they will lose their business. Google on the other hand is a business-to-consumer business trying now to be a business-to-business one, and still thinks that it can ignore the "older" generation and target the current generation who are more familiar with interacting with automated response systems. It's already biting them in the arse.