Comment by AlexandrB
5 years ago
> Amazon will bend over backwards to ensure that the customer is taken care of and will even eat some costs or make concessions to make sure that the customer experience is top-notch.
I think this narrative is false. Amazon will certainly refund money or eat costs but they have seemingly done little to stop scams, review bribes, or counterfeit products. Their UX is also increasingly user hostile (try cancelling Prime).
I would put them on par with WalMart, which also has a very liberal return policy.
Yeah, and it would seem that Amazon has recently destroyed one million worth of clothing from a business owner on (allegedly) spurious counterfeiting claims, and an inability to get into touch with support.