Comment by ortusdux

I think that their higher tier promotion system is partly to blame, and could be easily fixed. As I understand it, at a certain management level, the most effective way to pad out your promotion packet is to launch a new product. These packets are judged by an anonymous review board. This board could change the culture overnight by updating the criteria to reward managers that grow products or retain paid customers. Heck, if they just updated the definition of a successful launch to include a year+ of operation & growth or even just a proper roadmap, we might start to see and end to the usual pattern.