Comment by Terretta
5 years ago
I’ve never been unable to chat with an Apple rep.
Have had no problems reaching people about dev accounts, but also no problem even about consumer subscription services with unusual challenges, such as wanting to merge music or app libraries belonging to two different Apple IDs. (Can be done, an self-serve easy way and an Apple-performed hard way.)
In earlier HN thread, someone said “Devs would be more than happy to pay $300/yr to be able to talk to someone!”
My guess is an HN survey would suggest devs prefer to be outraged at Apple’s $100/yr — despite it being a price point at which you get to talk to people.
apple support is shit, even if you can talk with an rep. their first level basically tries to stop you going down the levels, the second level basically just forwards you. most of the time it's not even the people, it's basically their stupid system where you have your dedicated rep, but the only way to contact him is by using a stupid form/voice which sometimes prints stupid error message and you have no idea if it gone trough. also if there is a mistake in the system and they have no clue about it you are lost or you need to pay tons of money.
It all depends on what you're trying to do. I accidentally stayed subscribed to Apple Arcade. A day after the charge, I called, and the first rep I talked to was able to stay on the phone and cancel+refund the subscription.
yeah the easy things work, but once you run into something that is not common it gets hairy pretty quickly