Comment by c7DJTLrn
5 years ago
Maybe unrelated but I was pretty much banned from using Amazon for over two years through no fault of my own. I even asked here for suggestions on what I could do. Alt accounts just got immediately locked too.
In the end, the only way I managed to get my original account unlocked again was by collecting a huge list of @amazon.com support addresses and writing a bot to spam hundreds of emails until someone competent picked up and realised my account had been mistakenly locked. I made dozens of calls but they hung up the phone most of the time (literally).
FAANG seriously needs to step up their support game. And not with "AI" chatbots or outsourced support teams with a few buttons in front of them.
They are posting billion dollar profits year on year on year. There is literally no incentive to do this at all. For every customer wronged this way there are hundreds if not thousands who are extremely happy with the service.
That's what made it so daunting. I was completely powerless to argue against this massive, faceless corporation. I imagine for those who store their whole lives on Google, this feeling is amplified 100x.
What's just as bad is the public resistance to these kinds of social media pleas (I'd say astroturfed, but the public response to COVID has jaded me).
"Oh, they must have had child porn in their drive."
"I bet they were spamming."
"Return fraud, totally sounds like return fraud."