Comment by merb
5 years ago
apple support is shit, even if you can talk with an rep. their first level basically tries to stop you going down the levels, the second level basically just forwards you. most of the time it's not even the people, it's basically their stupid system where you have your dedicated rep, but the only way to contact him is by using a stupid form/voice which sometimes prints stupid error message and you have no idea if it gone trough. also if there is a mistake in the system and they have no clue about it you are lost or you need to pay tons of money.
It all depends on what you're trying to do. I accidentally stayed subscribed to Apple Arcade. A day after the charge, I called, and the first rep I talked to was able to stay on the phone and cancel+refund the subscription.
yeah the easy things work, but once you run into something that is not common it gets hairy pretty quickly