Comment by justinclift
5 years ago
Counter-counter example, even if you do reach someone at Amazon they're not necessarily going to do anything useful.
I've had a problem with my Amazon account for years now, after Amazon billed me (on my seller account) for something they shouldn't have.
After I complained, they agreed to refund it. Except the refund never arrived.
Asked many times over the years "WTF?", and someone always promises to look into it after agreeing they can see the problem.
Never to be heard from again. Same pattern has happened every single time (many times). Obviously, something about it puts it in the "too hard" basket... :/
Needless to say, I don't use Amazon's services much at all any more unless required for job purposes. And I steer people away from AWS for the same reason too.
Have you ever tried escalating? You can do that at Amazon, but not with Google.
Not sure. Last time I tried was prob 2-3 years ago, and I've effectively given up now.