Comment by StillBored
5 years ago
Reminds me of working for a company in the 1990's that ran constant television ads convincing everyone their experts could fix everyone's networking problems. OTOH, as an engineer working at the company the file share used for editing code/building/etc, died for an hour or two seemingly every day when the network took its daily vacation.
Many of us, after having run out of other crap to do, would sit around and wonder if the "B" grade network engineers were assigned to run the company LAN, or the ones we sent onsite were as incompetent.
> Many of us, after having run out of other crap to do, would sit around and wonder if the "B" grade network engineers were assigned to run the company LAN
Internal IT is almost invariably a cost center, the technicians providing the service you are selling to customers are working in a profit center. So, yeah, probably that plus be managed in a way which focussed on minimizing cost not maximizing internal customer satisfaction or other quality metrics.
Just because you are minimizing costs doesn't mean you have to minimize costs until you no longer get the quality you need.