Comment by symlinkk
5 years ago
Very strange, and shows a rare frayed edge of Apple. Very bad customer support. However it’s hard to fault them for disabling your account, since from their end it looked like you stole money from them.
5 years ago
Very strange, and shows a rare frayed edge of Apple. Very bad customer support. However it’s hard to fault them for disabling your account, since from their end it looked like you stole money from them.
The App Store has a grace period of 16 days where they will keep your subscriptions active while trying to collect payment. This cancelled that in less than 15 days. This is not the normal thing that happens when you miss a payment.
Edit: also they disabled his account, so he couldn't even log in. That's a very odd thing to do for nonpayment.
The author isn’t complaining about the disabling of their account per se but how it’s being handled to the customer and the recovery process. You can disable, but you better give me plenty of notice and head ups with correct information and a easy way to contact back. Not wasting time and giving the customer the run around. Imagine your car got towed and your house got reclaimed by the bank and yet not being able to call your bank directly and you have to ask around and find some email which you don’t know if it’s working and it takes days to reply. Not cool when we are talking about money and account disabling here.
On their end it looks like they get to add a late fee plus interest on the balance.
They didn't steal money from anyone, that is a serious claim.