Apple was supposed to send him a trade-in kit for the old MacBook Pro. Apple failed to do so. Then Apple added an unexpected charge to the card for the amount of the trade-in credit.
Except this isn't the case - he was supposed to receive a box to send a product to Apple as a credit, which he never got - it's not the case of him forgetting to pay his bill.
https://twitter.com/dcurtis/status/1366579647564181507
That's not what happened at all.
"But the trade-in kit never arrived."
Apple was supposed to send him a trade-in kit for the old MacBook Pro. Apple failed to do so. Then Apple added an unexpected charge to the card for the amount of the trade-in credit.
Yeah, I hate when a financial transaction gone wrong locks me out of my personal online accounts.
Locking someone out of their (unrelated) account is definitely not normal behavior for missing a payment, nor should it be.
Except this isn't the case - he was supposed to receive a box to send a product to Apple as a credit, which he never got - it's not the case of him forgetting to pay his bill.
He could have paid his bill without the credit. I doubt that the trade-in credit fully covered the cost of a new MacBook.