Comment by _qulr

> It was handled by an outside company and they screwed up like 4 times.

This is an interesting observation. So there may have been at least 3 companies involved in this situation: Apple, Goldman Sachs, and the company that handles trade-ins for Apple.

Each company has own bureaucracy, and if you combine those 3 bureaucracies together, you get a tangled mess that's impossible to untie.