Comment by SheinhardtWigCo
5 years ago
> If you call you get no option for general assistance, if you intentionally call the wrong one to simply speak to somebody you get stonewalled looking for order numbers that don't exist
This is a trend. So many companies selling a supposedly premium experience insist on ramming you through their AI phone trees and assume knowledge of every possible reason for your call.
AFAIK Apple has departmental walls for information access, linked by AppleID #. If you route to the wrong group they will likely not have the training nor the information access to help you.
That said, I usually have done really well just asking them to route me to the right group.