Comment by tobr

So because it’s about debt, we should suddenly have zero expectation of a good experience? It’s pretty clear this is not a person who tried to avoid paying, he just missed an email - a human error that good UX would normally be able to support. I would also presume that he’s been an Apple customer for a while, so they should have a track record of him not trying to scam them. Instead all his data is held hostage with very unhelpful messages about what’s gone wrong or how to fix it.