Comment by EricE

Yeah - first rule of using a product - ensure you can get support for it. Google is legendary for having impenetrable support yet people still seem to keep their life inextricably tied to them?!?

I also see the typical apologist arguments popping up in the comments. This isn't a scale issue. If I have a problem with my Apple ID I can get someone on a phone within minutes. It's a business model problem. Google doesn't value individual account holders because it's not profitable for them to do so. Turns out "free" really isn't, eh? And what kind of special unicorn to you have to be to have Google Fiber all for the privilege of having a phone number to call?!?

Hell having been the account admin for a pretty large org with a substantial volume of business spend with Google I can attest that doesn't dramatically enhance the support experience either.

But if you are a normal Google services user? Ha! Insert the interstitial video from the game Smash TV - "Good Luck - you're gonna need it!"