Comment by mr_toad
5 years ago
> SME didn't create documentation because they are "too busy".
Because they keep getting shoulder tapped to put out fires. Because they’re the only one who knows the system. Because there is no documentation…
5 years ago
> SME didn't create documentation because they are "too busy".
Because they keep getting shoulder tapped to put out fires. Because they’re the only one who knows the system. Because there is no documentation…
Basically. Except there were 3 other tech leads in that area. They didn't know that specific piece of functionality, but they could be given the new work to take stuff off that team's plate to make time for documentation. The leadership in that area didnt really care about anything other than delivering fast. Testing? Eh... Security issues? They're not that big of a deal - do them on an above and beyond basis (contrary to enterprise policy). On call documentation? Not even going to try to create it. I mean really, all you have to do is create a knowledge document out of the SNOW incident ticket. Then the next time it happens there will be a link to the steps taken. But no.