Comment by shrike
4 years ago
My first IT job was in a large call center. I was sweeping up in a data center and there was a keyboard cable stretched across a walkway. The keyboard wasn't movable (I don't remember why) so I unplugged it from the PC, swept around it, and plugged it back in. About 2 minutes later half a dozen people run into the room. Apparently the SUN workstation I had unplugged the keyboard from was a critical component of the call manager and there was a bug that forced a reboot when the keyboard was plugged in while the system was running.
I had hung up on ~36,000 people. Lesson learned and I only had to keep the data center clean for another year.
That's....not your fault.
There should have been a label on the computer near the keyboard jack written by the people who knew about the problem.
If you didnt make a label afterwards yourself, the next keyboard-based outage would be your fault :)
A cover on the service critical cable stretched across a walkway wouldn't be amiss either.
> keyboard-based outage
I love it.
Reminds me of the "load-bearing poster" bit from The Simpsons
It sounds like the real lesson that needed to be learned was taught to whoever decided that a system without any fault-tolerance that reboots whenever a keyboard is plugged in was fit for production.
My work is doing planned DR testing right now. One key system had some problems failing over - so they delayed failing back, then they decided to change when they were going to fail back.
Each time they changed their plans, there were war rooms discussing the "impact" of them changing plans. In each meeting, I'm scratching my head: this the closest thing to an actual disaster and we are all in a tizzy.
Doing regular fail overs is a healthy practice, but it's also a test of the company.
A large outage is just about the only thing that can convince management that it is important.
Reducing technical debt and staying current with technology ought to be a priority, but all too often it's not.
Netflix learned it the hard way:
https://opensource.com/article/18/4/how-netflix-does-failove...
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Reminds me, my friend recently had a "scoping" meeting. It was planned for 2 hours. Lasted 9. Obviously they needed a scoping meeting to scope their scoping meeting.
Ah, I love when people decide they need committees for plans for their committees.
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I wonder if it was one of the earlier PS/2 keyboards. As I recall some of those weren’t plug and play, so it would have been less of a bug and more just that the hardware wasn’t designed to be hot swapped.
> As I recall some of those weren’t plug and play
Due to its how its implemented on the motherboard, standard PS/2 isn't hot swappable. Any support for hot swapping is the exception, rather than the norm.
I always thought it was a bit ironic that VGA and RS-232 cables (with D-sub connectors) could be mechanically attached with screws, even though they were hot swappable. Yet PS/2, which used screwless mini-DIN connectors, wasn't hot swappable.
I'm hilariously reminded of the episode of Rick and Morty where Morty flips the wrong light-switch, killing a room full of cryogencially frozen people.
I did almost the same action and unplugged and replugged a Sun keyboard while rearranging cables. But in my case the machine just suspended to the boot mode. 10 minutes later my team lead came and found me, figured out the situation and typed 'go'.
The server restarted and just continued happily doing its job.
So, you have an keyboard cable stretched across the walkway, maybe a tripping hazard, unlabeled, that crashes everything when it is unplugged...
It looks a lot like this https://xkcd.com/908/
I have also seen instances of similar things, but usually there is a large sign saying "do not unplug/turn off" and they try to make it as unobtrusive as possible.
The problem here is that it is you were the newbie. It should have been done by a higher up who could then properly chastise whoever was responsible of that mess.
Fundamentally, a large "do not unplug" sign is just like any other failsafe system. Nuclear missile silos, probably the most "do not touch this switch" systems in existence, are only slightly more refined, and have red covers over all the important switches instead.
The alternative is to epoxy the keyboard in. But then when you legitimately need to unplug it, you need to find a hammer.
As an aside, that XKCD strip feels heavily inspired by an episode of the IT Crowd [1]
[1] https://www.youtube.com/watch?v=iDbyYGrswtg
I mean, at least they could have put some superglue on the plug!