Comment by woleium
5 years ago
We tried fresh desk, but left disappointed. We now use Zammad, written in ruby by one of the lead devs of otrs, which used to be awesome before it went closed source (ish).
unlimited users and agents for the cost of a $5 a month VPS
My god otrs is bad compared to any modern competitor.
I actually really like it still. It's a bit like vim, you have to learn it's quirks to get the most out of it