Comment by crispyambulance
4 years ago
Whether or not you see his behavior as polite, I guess, is a matter of how you read people and the context of the situation. That said, he did literally admit he was being "terse". I think it was counterproductive at best and rather mean at worst.
As for whether it really is "difficult", one has to ask for whom? For someone that is intimately familiar with C++, DirectX, internationalization, the nature of production-grade terminal shell applications and all their features and requirements?
And even if it is "easy", so what? It just means Microsoft missed something and perhaps were kind of embarrassed, that's totally human, it happens. It's not so nice when this stuff is very public with harsh judgement all around.
This all rubs me the wrong way. I have found the Microsoft folks to be very helpful and generous with their attention on Github Issues. They've helped me and many others out, it has been genuinely refreshing. What this guy did might discourage participation and make folks more defensive to avoid losing face in a big public way over a mistake or silly gotch-ya.
Some people prefer to communicate with less words? This is an issue that crops up often with different cultures working on a single issue.
As for difficult, the context is very much set from it being a Github Issue on their own repo, meaning there is a certain assumption of skill.
You're cutting Microsoft a lot of slack here, and it feels like you're forgetting that out of this whole transaction MS end up with free labour and bug-fixes? They choose for the setting to be very public, and they choose to let their employee's directly reply to customers with quotes like[1]: ["I will take your terse response as accepting the summary.", "somewhat combatively", "peppering your comments with clauses like", "impugning the reader."]. All of which are corporate-passive-aggression and (in my mind) are vastly more antagonistic than Casey ever was?
1. https://github.com/microsoft/terminal/issues/10362