Comment by jraph
5 years ago
"We are sorry to read that. Please clearly describe your problem to us so we can help you. Feel free to call us on this phone number: XXX-XXX-XXX"
People don't always understand our perspective, we should guide them into doing the right thing and everybody will be happy.
Save your generic answer so you don't waste your time doing so, but being pedagogical should be part of our work in my opinion.
>"We are sorry to read that. Please clearly describe your problem to us so we can ..."
What makes you think I do not do those things?
I don't :-)
I was speaking to everyone. Apparently I got your last sentence right.