Comment by ajvs

5 years ago

Don't blame the user here - your bug reporting template should have users declare what package version they're using so that you can easily tell them they're on an outdated package. Flatpak is usually a boon in this regard since you can ensure your users are all on the latest packages, though you're making the tradeoff of having to deal with any Flatpak-specific bugs (which I'd say is a decent tradeoff for solo maintainers).

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ajvs

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oefrha  5 years ago

> your bug reporting template should have users declare what package version they're using so that you can easily tell them they're on an outdated package

Of course I do that, and I said so. I do everything I can to make it trivial for users to give me all the information I need. They just don't give a shit. Some people won't read.

(And the extra irony here is that my original comment already mentioned issue template asking for everything, yet you didn't read it and jumped in to tell me "don't blame the user".)

Edit: I should also mention that this is FOSS work. I’m doing free support for these users who supposedly shouldn’t be blamed for wasting my time.

tyingq  5 years ago

Bug templates help, of course. But people do still just dump the wrong stuff in until the report is accepted. Like some kind of OS version in the App version field, for example. Or some ambiguous thing like "latest". Or copy/paste from an existing bug report from some other person. You can see this on many public repos.

  • oefrha  5 years ago

    > Like some kind of OS version in the App version field, for example.

    Oh, I would be grateful for even that. Often enough, the bug template is simply deleted, the last line of the error in non-debugging mode is pasted in along with a "doesn't work"; or just "doesn't work".

    • efreak  5 years ago

      While I don't do this intentionally, I do use a native Android app (fasthub) to submit issues. So far as I know, there isn't any GitHub app that has support for issue templates. Occasionally I'll submit an issue without remembering to check for a template first, though I usually remember before actually submitting.