Comment by Noughmad
5 years ago
> What is the value of "is competent enough to copy paste commands from a wiki?"
Very high actually. You can tell them things like "please run in debug mode" or "please run with this command line flag" or even "please change this setting and retry". Even more basic, you can tell them to restart the game/program, or to reboot their computer, and then you can trust that they actually did it.
When dealing with a regular computer user, you can't assume any of these things.
From my real world experience on making desktop apps you want to get all the bug reports from all users, so you need to make it "1 click", This means add a menu /button to submit a bug report, then you popup a form where user fills stuff, you also send the log file where you collected info live OS version and other useful stuff plus the crash logs).
Same if you need to have the user run in debug mode you make it 1 click to enable/disable debug mode, usually though developers don't work directly with customers so then they don't put the effort to streamline the collection of quality bug reports.