Comment by godelski
5 years ago
There's another piece of advice I've heard along these lines.
> Listen to the users complaining. Users are very good at identifying problems that you missed or can't see because you're too close to the project. But be careful listening to users about solutions to the problems. They can't see the whole picture.
I think this is good advice. You should want to make the best product you can. Some users have good ideas and can see things you can't. But it is hard to get the signal out of the noise and this can be very frustrating.
Agreed. Like Henry Ford is quoted as saying:
Yeah and it takes skill to distill what they actually want out of that comment. People don't want a faster horse, they want a faster method of transportation. This is easy to miss, especially the more technical jargon people use when explaining what they want.